Right of withdrawal, returns and refunds

The right of withdrawal can be exercised, in connection with the purchase of any product on Sultrysauce.com , with the exception of:

  • products customized specifically for customer, in printing, dimensions or specific features;
  • articles “disposable” that have already been used.

To exercise your right of withdrawal, please contact us at info@sultrysauce.com, specifying the order number and the product(s) you want to return.

About returning products

  • Products must be sent back within 14 days from delivery day
  • Returning products must be in new unused condition, not damaged or opened.
  • The shipping cost for returning products is up to the customer.
  • The returning products must be sent to:

PO Box 515

Atco NJ 08004

About your refund

  • It will be refunded the purchase amount, net of any fees and shipping costs, within 14 days from your request
  • However, we can withhold the reimbursement until we have received the product, or until customer gives proof that the returning products have been shipped back to Sultrysauce.com, whichever situation occurs first
  • Reimbursement may be made through restitution of the amount spent, a discount code of the same value, or the replacement with new products (according to customer’s preference)

Damaged or broken products / Products different from the ones ordered

We suggest to always examine the parcel before receiving it from the courier. If, however, you have received damaged  products not corresponding to the ones you ordered, please contact us via e-mail, possibly attaching a picture.

We will compensate you, as soon as possible, the way you want (refund, sending new material, discount code).

For any information, please contact us.